Delivery, Returns & Refund Policy

Delivery Policy

  • Any delivery notes or waybill or invoice (copy or original) signed by the Customer or a third party engaged to transport the goods and held by Gizzu shall be prima facie proof that delivery was made to the Customer and are in accordance with the quality and quantity reflected thereon.
  • All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by Gizzu. This notwithstanding, Gizzu may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders. Gizzu however reserves the right to refuse delivery or collection of any order until placed in possession of a written order form.
  • Gizzu shall be entitled to split the delivery of goods ordered in the quantities and on the dates, it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.
  • Gizzu shall be entitled to invoice and deliver each order separately.
  • The risk of damage to or destruction of goods is passed to the Customer on signature of the delivery receipt upon delivery to the Customer or the Customer’s nominated representative and the Customer undertakes to insure the goods fully until paid for in full.
  • Gizzu is hereby authorized to engage a third party on its behalf and on the terms deemed fit by Gizzu to transport all goods purchased.
  • If the Customer chooses to engage in its own third party to transport the goods, the Customer indemnifies Gizzu against any claims of whatsoever nature that may arise from such an agreement.
  • Delivery, installation, commencement and performance times that are given are merely estimates and are not binding on Gizzu. Gizzu warrants that it will use its best endeavours to meet such delivery times; time is not of the essence of this agreement unless expressly agreed upon in writing by Gizzu. Gizzu shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any incorrect or delayed delivery, tampering of installation, commencement or performance.
  • Invoices and deliveries will only be processed once payment has been cleared in Gizzu’s account.
  • Deliveries will be scheduled in accordance with the weekly delivery schedule.
  1. Stock shortages may result in delays or part delivery of orders.
  1. Public holidays or extraordinary events may result in a temporary adjustment of the delivery schedule
Orders for Delivery:
  • By default, parcels will be sent with the most cost-effective service, unless otherwise specified by the customer.
  • Orders with a value of R1,000 incl. VAT will be delivered with the most cost-effective service at no charge.
  • The customer may select a faster delivery service and will be charged for this accordingly.
  • Extra surcharges will be for the customer’s account (e.g. fuel, outlying area, and drive away surcharge fees).
  • Delivery charges for every service are quoted during the checkout process and will be added to the invoice where applicable.
  • Delivery times are estimated and not a guarantee of the delivery date.

Delivery FAQ’s

What are my delivery options and how much does it cost?
We provide a standard delivery service throughout South Africa. Orders have a standard shipping rate of R180 for orders under R1000 including TAX.  Please check you cart process for any delivery charges that might apply.

When will my order be delivered?
Orders will be delivered between 4-5 working days depending on your delivery address.  This delivery ETA could change as a result of current demand.

What happens if a product is missing from my shipment/delivery?
If this is realised before signing for the delivery, please reject the delivery. Should you notice this after the delivery please contact our support team for assistance via our Sales contact form

Can I reschedule my delivery?
Couriers make contact if there is no one available for the delivery – deliveries are not time based. Should the courier contact you and you are not available please give feedback directly to the courier.

Returns Policy

We would like your Gizzu experience to be seamless. If you are not completely satisfied with your products don’t worry. You can return the product to us and we will either repair, replace it, or credit your account, subject to the below terms and conditions. This returns Policy applies to products bought from Gizzu itself and forms part of the Gizzu Terms & Conditions and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory legal rights in any way.
  • In the case of repairs undertaken by Gizzu, repair times given are merely estimates and are not binding on Gizzu; time is not of the essence of this agreement unless expressly agreed upon in writing by Gizzu. Gizzu shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.
  • No returns will be accepted without an RMA number. Return Material Authorization (RMA) request form to be submitted online prior to returning any items for any reason. Please complete the RMA application online on our website
  • The RMA number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number which authorizes you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.
  • To ensure your request is processed as quickly as possible you are responsible for the following when returning your products and we will appreciate it if you follow these guidelines when returning your product:
  • All defective merchandise returned to Gizzu must be returned with all cables, power supplies, documentation etc.
  • Package your products safely and securely inside the box it arrived in. If the original box is damaged use a sturdy box and include padding such as bubbles or newspaper to ensure safety in transit. Should this not be complied with, we may
  • Impose a reasonable charge in order to cover any re-packaging costs incurred by us.
  • Clearly mark your package and add the RMA reference number on the outside of the package which is sent to the email address associated with your Gizzu order or account
  • Include all accessories and parts that were sold with the product.
  • Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
  • Gizzu is not responsible for the cost of returning any products to Gizzu offices. For your protection, please insure the package and ship via a traceable method. Gizzu is not responsible for lost or damaged packages.
  • If any of the above conditions are not met, Gizzu reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.
  • Acceptance of Goods: Gizzu shall conduct incoming acceptance inspection as soon as possible on receipt of products.

Section 44 of the Electronic Communications and Transactions Act (ECT) entitles you to cancel some electronic transactions within 7 (seven) days, without reason or penalty.

You may, for a period of 14 (fourteen) days after delivery of any products ordered, cancel the order concerned for any reason whatsoever, and return the products in question by contacting us in order that they be collected by our delivery team, and we shall, subject always to the procedures below, refund to you the full purchase price of the products returned.

The following goods cannot be returned in terms of the ECT Act:

  • Unsealed goods,
  • Items we have specially sourced for you
  1. Defective Products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
1. Faults resulting from normal wear and tear;
2. Damage arising from negligence, user abuse or incorrect usage of the product;
3. Damage arising from electrical surges or sea air corrosion;
4. Damage arising from a failure to adequately care for the product;
5. Damage arising from unauthorised alterations to the product;
6. Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
7. In relation to Unboxed Deals or used products, signs of handling and or repackaging.
We will accept returns of any defective products for a period of 14 (fourteen) days after the date upon which the products in question were delivered to you. Should you return a defective product to us, we shall, at your election, either:

Replace the product at our expense, provided that stock of such products remains available at the time at which the defective product is returned; or

Provide you with a full refund for the product concerned.
  1. Standard Warranty
If you have received a product which turns out to be defective after 14 (fourteen) days, the standard manufacture warranty process will or otherwise of poor quality, please contact us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 14 (fourteen) days after delivery collection of the product.

If the repair / replacement takes longer than 21 (twenty-one) days, we will get in touch with you to see if you would rather receive a credit / refund.
  1. Unwanted products
You can return an unwanted product to us, provided:
1. It is undamaged and unused, with the original labels and stickers still attached;
2. Save in relation to Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
3. It is not missing any accessories or parts;
4. You contact us within 7 (seven) days after delivery to you or collection by you of the unwanted product.
5. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 (ten) days of the return (or refund you if that is your preference).
6. After 7 (seven) days, you can only return a product if it is defective.
4. Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please contact us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out above for a return. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 (ten) days of the return (or refund you if that is your preference). 
5. Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery /   collection, please contact us within 7 (seven) days of such delivery / collection.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
6. Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse Gizzu for the cost of collecting the product from you and the cost of having the product returned to you.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account.

Contact us

Should you have any further queries please use our Information Contact Us Page stating your RMA reference number in the message.